SAZbike 2018/02/26

Interview with Dirk Zedler

“Again and again retailers repair bicycles by using minitools in plain view of their customers.

This is something that I strongly advise against, because in doing so retailers disqualify themselves and their workshop. This is a signal to the customer that he is able to do basically everything by himself by using a simple tool. But especially on high-value bicycles, possibly with frames and parts made of carbon, you should preferably work with torque wrenches only. For one thing the customer has no sense of the correct torque compared to a skilled mechanic and needs an example. For another thing the retailer can prove his competence by using good tools.”

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